CTS retainer agreement ensures that small and medium scale companies enjoy the full facet of IT without the need to spend hard capital in employing personnel or buying IT equipments. Retainership services are targeted at the following groups:

a) Limited or no in-house IT staff

b) Limited or cost-prohibitive support available in the organization's location(s)

c) Multiple, small locations making onsite IT staff less cost efficient

d) Frustration with other support options that are inefficient or ineffective

e) Require Internet connectivity yet are concerned about security risks

f) Desire improved cost efficiencies through the use of up-to-date technology

g) Recently lost their in-house IT support

h) Rapidly growing organization that is looking to add more help desk or LAN administrators to handle routine tasks such as applying security patches, maintaining virus updates, changing passwords, or proving compliance with business integrity regulations

i) New organization that is looking to hire an internal computer person

j) An organization that is acquiring other organizations and trying to integrate the systems cost effectively

k) A new organization that is spun off from an existing larger organization and has no current IT staff

l) Secondary schools and universities that cannot afford to hire internal IT staff year-round

m) Local governments that cannot afford a full-time IT department

n) Organizations with server, desktop, or network hardware with a lease that is about to expire

o) Organizations that know they must replace their server hardware

p) Organizations wanting to reduce capital expense due to hardware and software licenses purchase

q) Organizations that want to spread payments over time

r) Progressive clients that recognize the value of their IT investment and seek maximum leverage through comprehensive support

s) Timeshare option: customer looking for cost-effective way to gain access to experts